RETURNS, CANCELLATIONS & REFUNDS POLICY
Once your return is received and product inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
We understand that plans can change and it may be necessary to have to cancel your booking. Our refund and cancellation policy applies to all bookings - Please refer to Terms of Service Policy.
If when you have booked the product, you need to amend the booking, or the date it is not suitable, then you have the right to cancel, may ask for a refund or change to another product or date if available (if applicable).
Cancellation by Our Company
It is very rare for us to have to cancel a booking, but sometimes this may occur due to something beyond our control. Cancellation due to reasons beyond our control, we will issue a full refund of any monies paid including the booking fee.
If either parties, Company or the Customer cancel due to poor weather conditions, then a new date will be offered if available, but no refund will be made.
Cancellation by the Customer
All cancellations must be made over the phone on 07808 655 866, or via email firstname.lastname@example.org. All cancellations will be confirmed in writing via email and this must be kept as your proof of cancellation.
Cancellation by the customer could incur cancellation charges.